Training: InContact

Creating Tomorrows Contact Center. Today.

InContact

 

Register Using the Form to the Right

ADVODA invites you to attend the latest in our product training webinars which will highlight InContact!

Training Information

Date: September 03, 2015
Time: 11:00 a.m. MST
Join WebEx meeting
Meeting number: 793 885 371
Meeting password: 12345

Join by phone
801-715-5315;288100

What You Can Expect

1. Core Platform (showing the UI/demo)

  1. Description, and high-level overview of components
    1. Studio
    2. Agent
    3. Central
    4. Reporting
  2. Studio (application in core platform that builds the flow a call takes)
    1. Location
    2. Skills based
    3. IVR
    4. IVR pass through to an agent vs blind transfer

 2. Multi-Channel

  1. Phone
  2. Email
  3. Chat
  4. SMS/Mobility devices

3. Vertical(s) use cases

  1. Health Care
  2. Retail
  3. Financial
  4. Manufacturing
  5. Hi-Tech
  6. State Legal Education (SLED)

We Look Forward to Having You There!

Instructions:
At the scheduled date and time of the meeting, dial into the conference line. When prompted, enter the meeting ID, followed by the pound key. To join the online meeting, click on the meeting link listed above, then press “Join”. On the next page, complete your name and email address, then press “Submit”. The system will guide you through the process of downloading the meeting dashboard to participate in the online meeting.

About InContact:

In Contact’s cloud solutions help companies keep pace with their customers while building memorable and lasting relationships with them.

Here’s what you’ll get from In Contact:

  • Multi-channel communications via one universal queue.  Giving customers the type of support they want – phone, social media, chat, text, or email – and easily manage it from one unified queue.
  • Powerful solutions that make it easy to treat each customer like a star.  Making customers say “Wow” with innovative software that helps agents treat each customer uniquely while maintaining overall efficiency.
  • Innovative, yet low maintenance, technology.  Get flexible, pay-as-you-go, always up-to-date, cloud technology.
  • Deep industry experience.  We’ve been working with contact centers for a long time. We really understand the challenges and built our technology to solve them.
  • Passionate tribe of customers.  We’re grateful (and humbled) that our customers have lots of nice things to say about us.
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